a45.com Frequently Asked Questions

a45.com requires a valid Philippine government-issued photo ID — accepted IDs include the PhilSys National ID, passport, UMID, driver's license, SSS ID, PRC ID, or voter's ID. You will also need to submit a clear selfie holding your ID, and proof that your payment method (e.g., GCash) is registered in your own name. KYC is required before any withdrawal can be released.

On the a45.com login page, click "Forgot Password" and enter your registered email address or Philippine mobile number. A one-time password reset link or OTP will be sent to your contact details. Follow the instructions to set a new password. If you no longer have access to your registered email or number, contact a45.com support via live chat and our team will verify your identity and assist you.

No. Each person is permitted to hold only one active account on a45.com, as required by PAGCOR regulations. Opening duplicate accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of the a45.com Terms and Conditions and will result in all associated accounts being suspended and bonus funds forfeited.

You can request permanent account closure by contacting a45.com support via 24/7 live chat. Before closure is completed, any remaining real-money balance will be withdrawn to your verified payment method. Note that if you are closing your account for responsible gaming reasons, a45.com also offers self-exclusion options ranging from 6 months to permanent — these are specifically designed for players who want to stop gambling.

Log in to your a45.com account, go to the Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit — minimum ₱100 — and follow the prompts to complete the transaction via your GCash app or GCash QR code. Deposits via GCash are credited to your a45.com account balance almost instantly, usually within seconds of payment confirmation.

For fully KYC-verified accounts, GCash withdrawals from a45.com are typically processed within 5 minutes. This makes GCash the fastest withdrawal method available on the platform. Withdrawal requests submitted during peak hours may occasionally take up to 30 minutes, but same-day processing is standard for verified accounts. The minimum withdrawal amount is ₱200.

The minimum deposit on a45.com is ₱100, regardless of which payment method you use — GCash, Maya, BPI, BDO, UnionBank, Metrobank, or 7-Eleven CLiQQ. There is no maximum deposit limit set at the platform level, though your GCash wallet and bank account transaction limits may apply. You can set a personal deposit limit lower than ₱100 via the Responsible Gaming tools in your account settings.

Yes. a45.com supports bank withdrawals to BDO, BPI, UnionBank, Metrobank, and other Philippine banks via InstaPay. Bank transfer withdrawals are typically processed within 30 minutes for verified accounts during normal operating hours. You will need your full account name, account number, and bank name to set up a bank withdrawal. The account must be registered in your own name to match your KYC records.

a45.com does not charge deposit or withdrawal fees on its side. However, your GCash wallet, Maya account, or bank may apply their own transaction fees for outgoing transfers, which are outside a45.com's control. USDT TRC20 cryptocurrency withdrawals may incur a small network fee depending on current blockchain conditions. Always check your payment provider's fee schedule before transacting.

Yes. Maya (formerly PayMaya) is a fully supported payment method on a45.com for both deposits and withdrawals. The process is the same as GCash: go to the Deposit or Withdrawal section, select Maya, enter your amount, and complete the transaction via your Maya app. Maya withdrawals to verified accounts are typically processed within 5 to 15 minutes.

a45.com offers hundreds of slot titles from leading providers including JILI, PG Soft, Pragmatic Play, Spadegaming, and Habanero. Popular choices among Filipino players include JILI's Fortune Gems, Crazy Hunter, and Money Coming, alongside PG Soft's Mahjong Ways and Pragmatic Play's Sweet Bonanza. All slots on a45.com use certified RNG systems audited to PAGCOR standards, ensuring fair outcomes on every spin.

Yes. a45.com's Live Casino section features real-time tables streamed from professional studios, with live dealers running Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, and more. Games are powered by Evolution Gaming, Ezugi, and JILI Live. Tables are available 24 hours a day with multiple stake levels, making them suitable for casual Filipino players and high rollers alike.

Yes. a45.com is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply visit a45com.biz in your mobile browser and all games, including slots, live casino, sports betting, and bingo, are fully playable. The mobile interface is responsive and designed for smooth play on both smartphones and tablets, including budget Android handsets common in the Philippines.

RTP figures on a45.com vary by game and provider. Most JILI slots have RTPs in the range of 96% to 97.5%, while PG Soft and Pragmatic Play titles typically range from 95% to 97%. You can view the specific RTP for any game by checking the game information screen within the game itself. All RTP figures on a45.com accurately reflect the game mathematics as configured on the platform, per PAGCOR requirements.

If your connection drops during a live casino game, the round will continue on the server side and the result will be recorded as it would have been had you remained connected. Once you reconnect, the outcome of the incomplete round will be reflected in your account balance and game history. If the outcome appears incorrect, contact a45.com support via live chat with the approximate time of the disconnection and our team will investigate using server logs.

a45.com offers a welcome bonus for newly registered players on their first deposit. The specific bonus amount, percentage match, and minimum deposit requirement are displayed on the promotions page at the time of registration, as offer details may change. All welcome bonuses are subject to wagering requirements that must be completed before bonus-derived winnings can be withdrawn. Check the current promotions page for the latest offer.

Wagering requirements (also called rollover or turnover) specify how many times you must bet the bonus amount — or the bonus plus deposit amount — before the resulting winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before withdrawing. The specific wagering requirement for each a45.com bonus is stated clearly at the time the offer is presented.

Yes. If you request a withdrawal from your a45.com account before completing the wagering requirement on an active bonus, the outstanding bonus balance and any winnings attributed to that bonus will be deducted before the withdrawal is released. Your real-money deposit balance that has not been wagered will be returned to you. It is always worth checking whether any active bonuses are attached to your account before requesting a withdrawal.

Yes. a45.com rewards regular players through a tiered loyalty programme. As you play, you accumulate points that progress your membership tier — higher tiers unlock benefits including enhanced withdrawal limits, personalised reload bonuses, cashback on losses, and priority support. Full details of the current a45.com loyalty programme tiers and point earn rates are available in the Promotions section of your account after registration.

Yes. a45.com operates under a PAGCOR (Philippine Amusement and Gaming Corporation) license. PAGCOR is the Philippine government agency that regulates all legal gaming operations in the country. Operating under a PAGCOR license means a45.com is subject to mandatory responsible gaming requirements, regular operational audits, player dispute resolution oversight, and strict anti-money laundering compliance obligations under Philippine law.

The minimum age to play on a45.com is 21 years old. This is the minimum age mandated by PAGCOR for casino-style online gaming in the Philippines. Age verification is part of the KYC process and is required before any withdrawal is released. Any account found to belong to a person under 21 will be immediately closed and reported to PAGCOR in accordance with regulatory requirements.

All responsible gaming tools on a45.com are available under Account Settings — Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits; loss limits; session time limits; and cooling-off periods. Self-exclusion — which suspends your account for a minimum of 6 months or permanently — is also available there. All tools take effect immediately. You can also contact a45.com support via 24/7 live chat to have any tool applied to your account on your behalf.

If gambling is causing financial stress, relationship problems, or you feel unable to stop, please act on it now. Contact a45.com support via live chat to request immediate self-exclusion or a cooling-off period — our team will apply it without delay or judgment. PAGCOR also maintains a national responsible gaming programme and a player self-exclusion registry. You do not have to be in crisis to ask for help; reaching out early makes a real difference.